What/where is the service area?
How many bikes are available for riding?
There are approximately 500 bikes available for riding on a daily basis.
The stations look different, why?
With dockless bike share, traditional hubs are no longer needed. You now have the flexibility of ending a ride outside of hubs but also the option of ending your ride inside dedicated bike share parking zones identified by paint or a physical structure. You can find our hubs here Ottawa System Map.
Why dockless bikes? What happened to the parking hubs?
VeloGO has evolved into a dockless bike sharing system to offer our users more flexibility. Using the dockless model helps us to provide more bikes and parking areas for users which makes the system even more accessible and convenient.
Why dockless bikes? What happened to the parking hubs?
VeloGO has evolved into a dockless bike sharing system to offer our users more flexibility. Using the dockless model helps us to provide more bikes and parking areas for users which makes the system even more accessible and convenient.
What are dockless bikes?
Dockless bikes don’t require a hub or station in order to end the trip. This means you have more freedom to park the bike in a location convenient to you.
How long can I ride the bike for?
You can ride a bike for as long as you like. However, keep in mind that for PAYG trips you are charged for every minute that you are riding and if you are a Monthly Pass Holder you will be charged per minute for all trips over 30 minutes in duration.
Can I unlock a bike again immediately after I lock it?
Yes, you can unlock the same bike immediately after you have ended a trip.
What is a HOPR pond?
A designated parking area for VeloGO bikes identified by bollards and a station sign.
