HOPR Privacy Policy

Last Modified: October 20th, 2020


CycleHop, LLC d/b/a HOPR along with each of their subsidiaries and affiliates (collectively, “Us” or “We“) respect your privacy and are committed to protecting it through our compliance with this HOPR Privacy Policy (the “Policy”).

This Policy describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing such information. We are committed to protecting the privacy and accuracy of your personally identifiable information to the extent possible, subject to applicable provincial and federal laws. This Policy applies when you use the website gohopr.com (our “Website“) or when you download, register to use, access, or use the HOPR mobile application (our “App”), (together, our “Services”). It does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party (including our affiliates and subsidiaries), or any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that legally require disclosure, personally identifiable information is not disclosed without your consent.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with these policies and practices, your choice is not to use our Services.


This Policy may change from time to time, and we will post the new Policy on our website and notify you by email or by an in-App alert the first time you use the App after we make the change. Your continued use of the Services after we make changes to the Policy is deemed to be acceptance by you of those changes, so please check the Policy periodically for updates.

Children under the Age of 13

Our Services are not intended for children under 13 years of age and children under the age of 13 are not permitted to use any of our Services. No person under the age of 13 may provide any personal information to the Website or our App. We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, you may not register on the Website or through our App, make any purchases through the Website or App, or provide any information about yourself to us, including your name, address, telephone number or email address. If we learn that we have collected or received personal information from a child under the age of 13 without parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us so that we may delete such information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Services, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number, date of birth, login credentials, payment information (e.g. credit card number, expiration date, authorization number or security code, billing address), your geographic location in connection with your use of the Website or the App, and other miscellaneous content that you provide, including photographs and comments (collectively, “Personal Information“);

that is about you but individually does not identify you, such as and usage data while you use the Services including geographic location, trip duration, start and stop times and dates, station use, ID number, location, bicycle ID number and user type; and about your internet connection and the equipment you use to access our Services.


We collect this information:

directly from you when you provide it to us;

automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and

from third parties, such as analytics providers and our business partners.

Information You Provide to Us

The information we collect on or through our Services may include:

information that you provide by filling in forms on our Website and/or App. This includes information provided at the time of registering to use our Website and/or App, and while subscribing to and/or using our Services. We may also ask you for information if you report a problem with our Services;

records and copies of your correspondence (including contact information such as email addresses) if you contact us;

your responses to surveys that we might ask you to complete from time to time for research and business development purposes;

details of transactions that you carry out through our Services and of the fulfillment of your orders; and/or

your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

details of your visits to our Website and/or App, including traffic data, location data, logs, and other communication data and the resources that you access and use on our Website and/or App; and

information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (i.e., behavioral tracking).

The information we collect automatically is statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. This information helps us to improve our Services and to deliver better and more personalized experiences, including by enabling us to:

estimate our audience size and usage patterns;

store information about your preferences, allowing us to customize our Services according to your individual interests;

speed up your searches; and

recognize you when you return to our Website and/or App.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select such a setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.


Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information on managing your privacy and security settings for Flash cookies, see the section below titled “Choices About How We Use and Disclose Your Information”.

Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to compile website statistics, such as counting users who have visited those pages, recording the popularity of certain website content and verifying system and server integrity.

We do not collect Personal Information automatically, but we may associate information we gather through the above automatic data collection means to Personal Information about you that we collect from other sources or that you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies.

Some content or applications, including advertisements, on the Services are provided by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. Such third parties may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see the section below titled “Choices About How We Use and Disclose Your Information”.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal information:

to present our Website and its contents to you, and to provide our Services to you;

to create and manage your account;

to provide you with information, products, or services that you request from us from time to time;

to fulfill any other purpose for which you provide it;

to provide you with notices about your account, including expiration and renewal notices;

to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

to notify you about changes to our Website, App and/or Services;

to allow you to participate in interactive features on our Website and/or App;

to promote bike sharing and related programs;

to send you promotional material;

to comply with and enforce applicable legal requirements, industry standards and contractual obligations;

in any other ways we may describe when you provide the information; and

for any other purpose with your consent.


We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect from you and/or that you provide to us in accordance with this Policy:

to our subsidiaries and affiliates;

to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them;

to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which case Personal Information held by us about users of our Website, App and Services is among the assets transferred;

to fulfill the purpose for which you provide it;

for any other purpose disclosed by us when you provide the information; and/or

to such other parties and/or for such other purposes for which you have given your consent.

We may also disclose your Personal Information:

to comply with any court order, law, or legal process, including responding to any government or regulatory request;

to enforce or apply our terms of use and other agreements, including for billing and collection purposes; and

if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website, located at www.networkadvertising.org.

Accessing and Correcting Your Information

You can review and change your Personal Information by logging into the Website and visiting your account profile page.

You may also send us an email at hello@gohopr.com to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information

except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Services. Accordingly, any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Services.

Alternative Choices

If you wish to use methods other than online enrollment, you may submit requests by email or mail addressed to 350 Lincoln Road, Miami Beach, FL 31339.

Links to Other Sites

You may encounter links to the web sites of organizations not directly affiliated with the Services or with us. Please be aware that we are not responsible for the information practices of external organizations. We recommend you review the privacy statements of each external Web site that collects personal information.

Changes to Our Privacy Policy

It is our policy to post any changes we make to this Policy on this webpage. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website home page. The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Policy to check for any changes.

Contact Information

To ask questions or comment about this Policy and our privacy practices, contact us at: 833.838.8300