Payment / Liability
What methods of payment do you accept?
What is your refund policy?
For our complete refund policy, please click here.
Is there a security deposit required for membership?
No, there is no security deposit. But you must keep an active credit card on file for usage charges.
What additional fees are there?
For Pay Per Trip users, you will be charged $0.16 a minute during your ride. For Monthly & Student Pass holders, the first 30 minutes of your trip is included and you will pay an additional $0.16 per minute when your ride goes beyond 30 minutes.
What happens if a bike is lost/stolen/damaged while under my care?
If a bike is lost/ stolen/ damaged during your ride you may be charged up to $1,000. See Terms & Conditions.
What is the Wallet?
Your Wallet in the HOPR app is where you can view your payment history, see your riding credit, view active passes, and make purchases.