How do I start a trip?
To start a trip, just log into the HOPR Transit App and use the QR reader to scan the code on the lock of the HOPR bike nearest you. Once the bike unlocks, make sure to check your tires, brakes, and chain before you get riding.
Alternatively, you can enter the last four digits of a bike’s ID by pressing the “”Enter ID”” button at the bottom of the Scan QR page.
Alternatively, you can enter the last four digits of a bike’s ID by pressing the “”Enter ID”” button at the bottom of the Scan QR page.
Can I rent more than one bike at a time?
Yes, you can unlock up to four (5) bikes at a time with one account.
How am I billed if I rent more than one bike at a time?
You will be charged at the Pay As You Go rate ($1 to unlock, $0.15 per min thereafter) for each individual bike rented.
Can I book a bike in advance?
Yes! You can reserve a bike for up to 30 minutes before starting your ride. If you don’t get to the bike before the reservation time is up, you will not be able to reserve the bike again.
How do I pause my trip?
You can pause your trip during a ride by swiping up the pull-up menu in the HOPR App and clicking “pause ride”.
Do I pay for the time while my ride is paused?
Yes, the timer on your ride keeps running while your bike is paused. Alternatively, you can lock your bike to end your trip. When you are ready to begin riding again, simply unlock another bike and the timer will start again.
How long can I use a bike for?
You can use a bike for a long as you want – just remember that bike share is meant for short, one-way trips and therefore Monthly Passes include 60 minutes of ride time per day and Annual Memberships include 90 mins of ride tie per day. For both the Monthly and Annual Pass, you will pay $1 for every additional 30 minutes outside of your included time.
Can I take a bike on the bus/ skytrain / ferry?
No, HOPR bikes are not permitted to leave the UBC Campus at this time.
The bike won’t unlock. What should I do?
“You can troubleshoot the issue and contact support in the HOPR Transit App.
1. Navigate to the main menu.
2. Select “”Help””.
3. Select “”Unlocking Help””.
1. Navigate to the main menu.
2. Select “”Help””.
3. Select “”Unlocking Help””.
There you will be given the opportunity to report the bike to our operations team should a few quick tips not result in a successful unlocking.
Some quick tips:
– Confirm the bike is near you.
– Ensure that the Bluetooth on your mobile device is turned on.”
Can I ride outside of the service area?
You can ride a HOPR bike outside of the service area but we recommend not going too far. You will need to end your trip within the designated service area to avoid the $20 out of service area fee.
